I deleted the default "alerts" email account, and just sticking with the one account to send out the emails.
But now, users can't create new tickets, it says "Unable to create a ticket. The system administrator has been notified. Please try later!"
and has "Email mismatch" written next to the "Email address:" field, which has a valid email address in there. Also tested with some others.
Also, it says the "system administrator has been notified", but it doesn't notify us anywhere?
How did you manage to successfully delete the default "alerts" email account? The system should prevent the cancellation of default e-mails.
I selected it and chose "Delete". I guess it depends on the order that I done things.
I like the simplicity of this support ticketing system, but I think there is still more to be done before it is ready to release.
Thanks,
Jo