sent 2 emails when create ticket

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fragajah
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Last seen: vor 6 Jahre 6 Monate
Joined: 19/11/2014 - 05:00
sent 2 emails when create ticket

Dear Expert,

I ask about create ticket, How to sent 2 emails when create ticket?

Thanks :)

Tomark
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Last seen: vor 4 Monate 2 Tage
Joined: 14/01/2013 - 16:00

Go to the Admin Panel and select the tag "Settings".
Go towards the bottom of the page in the section "Alerts & notices to staff": Here you can enable the messages for the staff.
You can choose to send alert for a new ticket to the Administrators, to the Department Manager or to Department Members. This is what you can do.

fragajah
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Last seen: vor 6 Jahre 6 Monate
Joined: 19/11/2014 - 05:00

Thanks for the answer tomark,

but that send email to staff, what if i want send email more than one to user not staff?

thank you

Tomark
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Last seen: vor 4 Monate 2 Tage
Joined: 14/01/2013 - 16:00

Unfortunately this is not possible.
You can however send other messages to the author of the ticket: Use the "Post reply" tag inside of the ticket.
Or, as usual, you can modify the code :)