Not possible to add the same email account?

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Joe
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Last seen: vor 7 Jahre 2 Monate
Joined: 12/09/2014 - 17:43
Not possible to add the same email account?

Having an issue where I want to create a second email account for alerts, but use the same email as the support account.

The idea is so that the name for new tickets is "IT Support", but the name for alerts to staff is "Support Alert".

I get the message "Email already exits" <--- exists is also misspelled.

Tomark
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Last seen: vor 2 Monate 1 Woche
Joined: 14/01/2013 - 16:00

The system prevents you from having two identical e-mail addresses among the staff and the default e-mails.
This is to avoid confusion when sending alert messages.

Joe
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Last seen: vor 7 Jahre 2 Monate
Joined: 12/09/2014 - 17:43

The issue is having to create another mailbox on our cloud to be able to send the emails from that account. Using the same email address should be fine for using as the alerts mailbox and the support mailbox.