Email alerts

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Jaba
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Last seen: vor 6 Jahre 6 Monate
Joined: 11/06/2015 - 09:12
Email alerts

Need to receive email alerts to users and staff , when ever the ticket is opened or closed.

we are using O365 mail, Kindly guide me on this.

Tomark
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Last seen: vor 4 Monate 2 Tage
Joined: 14/01/2013 - 16:00

Go to the Admin Panel and select the tag "Settings".
Check if the "Email Settings - Outgoing Emails" parameters are correct.
Go towards the bottom of the page in the section "Alerts & notices to staff": Here you can enable the messages for the staff.

Jaba
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Last seen: vor 6 Jahre 6 Monate
Joined: 11/06/2015 - 09:12

Hi Tomark,

All the settings are correct and did as per your suggestion, still no luck