Need to receive email alerts to users and staff , when ever the ticket is opened or closed.
we are using O365 mail, Kindly guide me on this.
Need to receive email alerts to users and staff , when ever the ticket is opened or closed.
we are using O365 mail, Kindly guide me on this.
Go to the Admin Panel and select the tag "Settings".
Check if the "Email Settings - Outgoing Emails" parameters are correct.
Go towards the bottom of the page in the section "Alerts & notices to staff": Here you can enable the messages for the staff.
Hi Tomark,
All the settings are correct and did as per your suggestion, still no luck